This privacy policy describes (in full transparency and in accordance with applicable laws and regulations) the basis on which we process your personal data when you visit our websites, purchase our products, communicate with us, or otherwise use our services ("services").

Please read the following carefully to understand how we handle your personal data and what our policies and practices are in this regard.

SCOPE OF APPLICATION

For the purposes of this privacy policy, we define "personal data" as any information that can be traced back to you as an individual, as further described in the section "Personal data we collect."

This privacy policy applies to all personal data we collect and use from the following individuals:

i. Customers: When we do business with our (business) customers (business-to-business), we collect personal data related to our customers and their representatives/contact persons, such as email address, business phone number, and company address. This type of personal data is collected through various channels, such as through our website, during the sales process, via phone calls, through forms you send us, via email, or through business events. This privacy policy does not apply to company data when no personal data of individuals can be derived from this company data.

ii. Website visitors: When you visit our website (either as a customer, representative, or in another capacity), we collect personal data about you obtained through registrations, applications, purchases, inquiries made to us, subscriptions for direct marketing, as well as data that is automatically collected during your visit to our website.

WHO WE ARE

Depending on where you live and which of our services you use, this website is managed by Kaweco.

PERSONAL DATA WE COLLECT

The personal data we collect about you when you use our services includes the following:

• Your contact details. Your name, address, and other contact details, such as your phone number and email address, as well as any other contact details you provide to us.

• Automatically collected data. While visiting our website, we automatically collect data through your browser or device by using cookies and other technologies to track visitors on the website (such as Google Analytics) and to gather information about your use of our website. Please read our cookie policy if you want to know more about this.

• Your financial data. This includes financial data provided to us (either upon request or voluntarily) that can be linked to you as a customer, employee, or individual, such as bank details or billing information.

• Your personal characteristics. Including your gender or other personal characteristics that are requested to correctly approach you as a customer or as a representative of a customer.

• The recording of video footage. When you enter our buildings or premises, you are recorded by our surveillance cameras (CCTV). Video footage of you may also be taken during events and trade shows we attend and where we make video recordings.

• Your profession and position. This also includes data about the specific industry in which you are active.

• Your use of our services. We collect data regarding your use of our services, such as the purchases you make (either online or as part of the sales process), the amount and date of your purchase, the product or service you buy, place of purchase, payment method, etc.

• Your communication data. Your inquiries, complaints, and other data we receive when we communicate with you via email or online.

• Other personal data. This includes all personal data you provide to us during your contractual relationship with us, which has been provided both voluntarily and upon request.

WHAT WE DO WITH YOUR PERSONAL DATA

Kaweco collects and processes your personal data for the purposes mentioned below and within the limits of the law. Please note that we may also use the information we already have about you for the same purposes.

For the performance of our agreement with you: To fulfill obligations arising from the contracts made between you and us, and to provide you with the information and services you request, including the management and processing of your requests, inquiries, or complaints. This includes providing customer service upon request, responding to your inquiries, providing technical support, and essential information about the services you use, etc.

For our legitimate commercial interests: We process your personal data (both in groups and on an individual basis), such as your contact details and your electronic identification data, for the purpose of promoting our products and services, as well as to contact you for marketing purposes or other commercial objectives if you are an existing customer. Additionally, we may use your personal data to analyze and improve the quality of our products and services, for example, to provide customer service and aftercare, and also to better understand you as a customer (optimizing the customer relationship). We assess what may be of interest to you, measure and evaluate the effectiveness of advertisements we show to you and others, and it allows us to send relevant advertisements. Furthermore, we send you targeted advertisements or other marketing materials based on your historical use of our services that are tailored to your personal preferences and experiences.

We may also use your personal data for other legitimate business interests such as exercising and expanding our business activities, developing and improving or modifying our services, collecting aggregated statistics about the users of our services; assisting with security and fraud prevention; managing our website and for internal processing, including troubleshooting, data analysis, testing, research, and statistical purposes. To maintain the integrity of our systems (for example, to prevent hacking and spam); to support our business activities, to implement our policies and procedures; to carry out business transactions such as mergers, sales, and reorganizations, as well as acquisitions, bankruptcies, or similar events; as well as for other legitimate business purposes within existing laws and regulations.

Use of data based on your consent:

We may also use your personal data as mentioned above in the section 'Personal data we collect' to send you marketing communications (such as newsletters, offers, news about products and services) via email or other electronic means, by phone, or by post (such as brochures), but we only do this when you have given us your consent.

You can always withdraw your consent; see the section 'Your rights' below for more information.

To comply with our legal obligations: All the data mentioned above in the section 'Personal data we collect' may be used by us to comply with legal obligations, such as maintaining proper business administration, fulfilling legitimate requests from government agencies and public authorities, as well as complying with applicable laws and regulations and other legal obligations.

HOW WE SHARE YOUR DATA

We share your personal data with the following parties:

• Data controllers within Kotte. Your personal data is shared among the responsible companies that are allowed to process your personal data as described in this privacy policy for internal administrative purposes, management purposes, analytical purposes, and other business-related purposes. Your personal data will only be used by Kotte for marketing purposes if you have given your explicit consent for this.

• Service providers and data processors. From time to time, we engage external parties, including:

o Business partners, suppliers (such as IT service providers), and subcontractors to execute contracts we have with them or to provide services on our behalf;

o Financial institutions;

o Leasing companies;

o Telemarketing companies and other advertising companies that carry out marketing activities on our behalf;

o Analysis and search engine providers that help us improve and optimize our website, such as Google Analytics.

To provide these services, they will view, receive, store, or otherwise process personal data on our behalf. Our contracts with these service providers prohibit the use of your personal data for their own (marketing) purposes. In accordance with applicable legal regulations, we take reasonable measures to ensure that third parties adequately protect your personal data and process it only according to our instructions.

• Representatives. We provide our services directly to our customers or through a representative. Where we work with representatives, we are required to pass your personal data to them. In accordance with applicable law, we take reasonable measures to ensure that our representatives adequately protect your personal data and process it only according to our instructions. If legally required, we will first seek your consent for this.

• To third parties, if legally required. We also disclose your personal data when such disclosure is legally required, as well as when we are obliged to do so in the context of investigations, legal regulations, court proceedings, judicial rulings, or legal processes, or to protect the rights and safety of the website, ourselves, or our affiliated companies.

• Business transaction. Furthermore, data about our customers, including personal data, may be disclosed as part of a merger, sale, acquisitions, bankruptcies, and similar events.

• With consent. We also provide data about you to third parties, including personal data, if you have given your consent for this or have requested us to do so.

INTERNATIONAL TRANSFER OF YOUR PERSONAL DATA

In most cases, your personal data will be processed within the European Union. However, please note that Kotte may transfer and process all personal data you have provided to us to other countries than the country where you reside. The legislation in these countries may not provide the same level of protection for your personal data. Third parties working for us will therefore seek to ensure that adequate protection is provided and that all applicable laws and regulations are complied with that apply to such data transfers. This particularly applies to personal data transferred to countries outside the European Economic Area. This means that we will enter into legally necessary contracts with the recipients of your data, which include model contract clauses as approved by the European Commission, or where necessary with another supervisory authority.

You have the right to view all documents that regulate such guarantees.

SECURITY

Kaweco takes reasonable measures to ensure that your personal data is adequately secured with appropriate technical, physical, and organizational measures to protect it against unauthorized or unlawful use, alteration, unauthorized access or disclosure, accidental or intentional destruction, as well as loss.

We take measures to limit access to your personal data to those who need access for one of the purposes mentioned in this privacy policy. Additionally, we contractually stipulate that third parties must also process your personal data with the same confidentiality and ensure the integrity and security of your data.

DATA RETENTION

We retain your personal data for as long as necessary to fulfill the purpose for which it was collected and processed (such as for the duration necessary to provide customer service to you, answer inquiries, or resolve technical issues), unless a longer period is necessary to comply with our legal obligations or to defend ourselves against legal claims.

YOUR RIGHTS

Under the conditions set out in applicable law, you have the right to request, access, correct, update, request confidentiality, restrict access, and delete the personal data you have provided to us, and you can request an electronic copy of the personal data for transfer to another company by sending an email to with your request. We will respond to your request in accordance with applicable law.

In your request, indicate which personal data you would like to have changed or deleted from our database, or let us know what restrictions you would like to impose on our use of the data. We will try to comply with your request as soon as reasonably possible.

Please note that we may need to retain certain personal data for archiving purposes and/or to complete transactions you have entered into before a request for change or deletion has been made.

When you have given consent for your personal data to be processed, you can always withdraw this consent by sending an email to and submitting a request for this. However, this does not mean that the processing based on consent becomes unlawful as of the date of withdrawal.

You can file a complaint with a supervisory authority, preferably in the European member state where you reside, if you believe that the collection and processing of your personal data does not comply with this privacy policy or violates applicable law.

OTHER WEBSITES

Our websites may occasionally contain links to and from third-party websites, such as our business partners, social networks, industry organizations, and relations. If you follow a link to any of these websites, please note that these websites have their own privacy policies for which we have no responsibility or liability. Always read the policy of the relevant websites before you fill in and submit personal data.

CHANGES TO THE POLICY

This privacy policy may be revised from time to time. If it involves a fundamental change in the nature of the use of your personal data or if the change is otherwise relevant to you, we will inform you well in advance before the change actually takes effect.

CONTACT US

If you have any questions about this privacy policy or about the handling of your personal data in general, or if you wish to exercise your rights, please send an email to and ask your question or make a request.

Cookie Policy Kaweco
This website is owned and operated by Kaweco (hereinafter referred to as 'we' or 'us'). Our website uses cookies and similar technologies. This cookie policy describes which cookies we use, for what purposes we use them, and what options you have to manage these cookies.

WHAT ARE COOKIES?

Cookies are small text files that are stored on your computer or mobile device by the websites you visit. Cookies are widely used to make websites work correctly or more effectively and to provide functionalities to visitors, for example, by enhancing usability.

On this website, we only use cookies that are strictly necessary to enable navigation through the website or to make certain basic functions work. For example, we use cookies to make the website work better by storing your preferences. We also use cookies to improve the functioning of our website so that you have a better user experience.

Keep all cookies enabled to use this website optimally. If you do not want to use cookies or want to disable specific cookies, you can still use the website, but not all options and features may be available. See below for more information on managing your cookies.

WHICH COOKIES DO WE USE AND FOR WHAT?

Cookies are used for various purposes. See our cookie table at the bottom of this page if you want to know more about our own cookies and those of third parties that we use on our website, why we use them, and how long the different cookies are stored on your computer or mobile device.

MANAGING COOKIES

Change your browser settings if you do not want our website to store cookies on your computer or mobile device. You can set it to show a warning before certain cookies are stored. Another option is to adjust your settings so that your browser refuses to store most of our cookies or specific cookies.

If you do not want to accept any cookies at all, please note that our website may not function correctly. Some features may not be available, or certain parts of the website may not be displayed at all.

You need to change your settings for each browser and for each device you use. The procedures for changing your settings and cookies differ from browser to browser. If necessary, use your browser's help function or click on one of the links below to go directly to the user manual for your browser:

Edge
Firefox
Chrome
Safari
Opera

There are also software products available that help you manage cookies.

CHANGES TO THE POLICY

Our cookie policy may change from time to time. When it involves a fundamental change of which you need to be informed, or if the change is otherwise relevant to you, we will inform you well in advance before the change actually takes effect.

CONTACT & QUESTIONS

If you have any questions about the cookies on our website, please feel free to contact us at info@kaweco.com and ask your question.

KAWECO app
The KAWECO app is a mobile application where end-users of our machines and other interested parties can view instructional videos. Only data from users necessary for the operation of the application is collected. No user data is stored and/or provided to third parties.